Privacy Policy

1. Introduction

Welcome to the Privacy Policy of pg63 ("we", "us", "our", "Platform"). This Privacy Policy describes how pg63, operating at pg63.cam, collects, uses, discloses, stores, and protects the personal information of users ("you", "Player", "User") who access and use our online gaming services.

pg63 is committed to protecting your privacy and ensuring the security of your personal data in accordance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By creating an account with pg63, accessing our website, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

2. Information We Collect

To provide you with our gaming services, process transactions, comply with legal requirements, and enhance your user experience, pg63 collects various types of personal information. The categories of data we collect include:

2.1 Information You Provide Directly

When you register for a pg63 account or use our services, you voluntarily provide us with the following personal information:

• Account Registration Data: Full legal name, date of birth, email address, mobile phone number, residential address, username, and password
• Identity Verification Documents: Government-issued ID (passport, driver's license, national ID card), proof of address (utility bills, bank statements), and selfie photos for facial verification
• Payment Information: Bank account details, GCash or Maya wallet information, credit/debit card numbers, transaction history, and proof of payment ownership
• Communications: Content of messages you send to our customer support team via live chat, email, or contact forms
• Profile Preferences: Gaming preferences, notification settings, language preferences, and responsible gaming limit configurations
• Survey and Promotional Responses: Feedback, ratings, testimonials, and responses to promotional campaigns when you voluntarily participate

2.2 Information Collected Automatically

When you access and use the pg63 platform, we automatically collect certain technical and usage information through cookies, server logs, and similar technologies:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers
• Usage Data: Pages visited, games played, time spent on the platform, click patterns, navigation paths, referral sources, and session durations
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions
• Gaming Activity: Bets placed, games played, win/loss records, bonus usage, deposit and withdrawal patterns, and account balance changes
• Performance Metrics: Page load times, error reports, and technical issues to improve platform stability and user experience

2.3 Information from Third-Party Sources

We may receive additional information about you from third-party sources, including:

• Payment Providers: Transaction verification data from GCash, Maya, banks, and other payment processors
• Identity Verification Services: Age verification, identity authentication, and fraud prevention data from specialized verification partners
• Marketing Partners: Attribution data indicating how you discovered pg63 (when you click through from an affiliate or marketing campaign)
• Social Media Platforms: Publicly available profile information if you choose to interact with our social media pages (though we do not currently offer social media login functionality)

3. How We Use Your Personal Data

pg63 processes your personal information for specific, legitimate purposes related to providing and improving our gaming services. We use your data for the following purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and managing your pg63 player account
• Authenticating your identity and verifying your eligibility to use our services
• Processing your gaming transactions, including deposits, wagers, winnings, and withdrawals
• Providing customer support and responding to your inquiries
• Managing bonuses, promotions, and loyalty programs you participate in
• Enabling gameplay features and personalizing your gaming experience

3.2 Legal and Regulatory Compliance

• Verifying that you meet the minimum age requirement of 21 years to participate in online gambling activities in the Philippines
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing fraud, cheating, collusion, and other prohibited activities
• Detecting and investigating suspicious transactions or gaming patterns
• Cooperating with law enforcement, regulatory authorities, and legal processes when required by law
• Maintaining transaction records and audit trails as required by Philippine gaming regulations and PAGCOR guidelines

3.3 Platform Security and Integrity

• Protecting the pg63 platform from unauthorized access, hacking attempts, and cyber threats
• Monitoring for and preventing fraudulent activity, payment disputes, and chargebacks
• Detecting the use of bots, automated scripts, or other tools that violate our Terms of Service
• Enforcing responsible gaming policies and self-exclusion measures
• Investigating disputes between players or between players and the platform

3.4 Marketing and Communications

• Sending you promotional offers, bonuses, newsletters, and updates about pg63 services (only with your consent)
• Notifying you about new games, features, and platform improvements
• Conducting customer satisfaction surveys and requesting feedback to improve our services
• Personalizing marketing messages based on your gaming preferences and activity

You may opt out of marketing communications at any time by adjusting your account settings or clicking the "unsubscribe" link in promotional emails. Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages (such as account verification emails, withdrawal confirmations, and important policy updates).

3.5 Analytics and Service Improvement

• Analyzing user behavior and preferences to improve platform functionality and user experience
• Conducting statistical analysis and generating aggregated, anonymized reports about platform usage
• Testing new features, games, and services before full deployment
• Optimizing website performance, load times, and mobile responsiveness
• Understanding which games and features are most popular among Filipino players

4. Data Sharing and Disclosure

pg63 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with select third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in delivering our services. These providers may have access to your personal data only to the extent necessary to perform their functions and are contractually obligated to protect your information. Such providers include:

• Payment Processors: GCash, Maya, banks, and cryptocurrency payment gateways that facilitate deposits and withdrawals
• Identity Verification Services: Third-party KYC/AML verification providers that authenticate your identity and age
• Game Providers: Software providers such as JILI, Pragmatic Play, PG Soft, and Evolution Gaming that power our casino games
• Cloud Hosting Providers: Secure data centers and cloud infrastructure providers that host our platform and databases
• Customer Support Tools: Live chat, ticketing, and CRM systems that help us provide efficient customer service
• Marketing and Analytics Partners: Email service providers, analytics platforms, and affiliate tracking systems (using anonymized or aggregated data where possible)

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulators, or courts when:

• Required by Philippine law, regulation, legal process, or governmental request
• Necessary to comply with PAGCOR regulations or other gaming authority requirements
• Needed to investigate suspected fraud, money laundering, or other illegal activities
• Responding to valid subpoenas, court orders, or other legal demands
• Protecting the rights, property, or safety of pg63, our users, or the public

4.3 Business Transfers

In the event that pg63 undergoes a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity or successor company as part of the transaction. We will notify you via email and/or a prominent notice on our platform before your information becomes subject to a different privacy policy.

4.4 W ith Your Consent

We may share your personal information with other third parties when you have given us explicit consent to do so. For example, if you request that we share your information with a specific partner or participate in a joint promotion.

5. Data Security Measures

pg63 implements comprehensive technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, or loss. Our security practices include:

5.1 Technical Security Controls

• Encryption: All sensitive data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols (256-bit encryption)
• Secure Data Storage: Personal information and financial data are stored in encrypted databases hosted in secure, access-controlled data centers
• Firewall Protection: Multi-layered firewall systems protect our servers from external threats and unauthorized access attempts
• Intrusion Detection: Real-time monitoring systems detect and respond to suspicious activity, hacking attempts, and security breaches
• Regular Security Audits: Independent third-party security experts conduct periodic penetration testing and vulnerability assessments
• Secure Authentication: Strong password requirements, account lockout mechanisms after failed login attempts, and optional two-factor authentication (2FA)

5.2 Organizational Security Practices

• Access Controls: Personal data is accessible only to authorized pg63 employees and contractors who require access to perform their job duties
• Confidentiality Agreements: All staff members with access to personal data sign strict confidentiality agreements and undergo data protection training
• Data Minimization: We collect and retain only the personal information necessary for legitimate business purposes
• Incident Response Plan: Documented procedures for responding to data breaches, including user notification protocols as required by Philippine law
• Vendor Management: Due diligence processes to evaluate the security practices of third-party service providers before engaging them

5.3 Your Role in Security

While pg63 implements robust security measures, you also play an important role in protecting your account and personal information:

• Choose a strong, unique password and never share it with anyone
• Log out of your account after each gaming session, especially on shared or public devices
• Keep your registered email address and mobile number secure, as these are used for account recovery
• Be cautious of phishing emails or messages claiming to be from pg63 — we will never ask for your password via email or phone
• Report any suspicious activity or unauthorized access to your account immediately
• Use up-to-date antivirus software and keep your device's operating system and browser updated

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the unlikely event of a data breach affecting your information, we will notify you and relevant authorities as required by Philippine data protection laws.

6. Data Retention

pg63 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

6.1 Active Account Data

While your pg63 account remains active, we retain your account information, gaming history, transaction records, and communications to provide you with ongoing services and maintain your account preferences.

6.2 Closed Account Data

After you close your account, we retain certain personal information for the following periods:

• Transaction Records: Financial transaction data, including deposits and withdrawals, is retained for a minimum of five (5) years to comply with Philippine financial regulations and anti-money laundering laws
• Identity Verification Documents: KYC documentation is retained for five (5) years after account closure to comply with regulatory requirements
• Dispute Records: Information related to disputes, complaints, or investigations is retained until the matter is fully resolved and for an additional period as legally required
• Marketing Communications: Your opt-out preferences are retained indefinitely to ensure we do not contact you again
• Aggregated Data: Anonymized, aggregated data that cannot identify you personally may be retained indefinitely for statistical and research purposes

6.3 Legal Holds and Extended Retention

In certain circumstances, we may be required to retain your personal information beyond the standard retention periods, such as when:

• A legal hold is in place due to ongoing litigation, government investigation, or audit
• Retention is necessary to defend against legal claims or establish our legal rights
• Required by a court order, subpoena, or other legal process
• Suspected fraud, money laundering, or other criminal activity necessitates extended retention for investigative purposes

Once personal information is no longer needed for any legitimate purpose and no legal obligation requires its retention, we securely delete or anonymize it using industry-standard data destruction methods.

7. Your Privacy Rights Under Philippine Law

The Data Privacy Act of 2012 grants Philippine citizens and residents specific rights regarding their personal information. As a pg63 user, you have the following rights:

7.1 Right to Be Informed

You have the right to know how pg63 collects, uses, shares, and protects your personal data. This Privacy Policy fulfills our obligation to inform you of our data practices.

7.2 Right to Access

You have the right to obtain confirmation of whether pg63 is processing your personal data and, if so, to access that data. You can request copies of your account information, transaction history, and other personal data we hold about you by contacting our Data Protection Officer.

7.3 Right to Rectification

If your personal information is inaccurate, incomplete, or outdated, you have the right to have it corrected or updated. You can update most account information directly through your pg63 account settings or by contacting customer support.

7.4 Right to Erasure or Blocking

You have the right to request deletion of your personal data when it is no longer necessary for the purposes it was collected, or when you withdraw consent (where consent was the legal basis for processing). However, this right is not absolute — we may be legally required to retain certain data (such as transaction records) for compliance purposes even after you request deletion.

7.5 Right to Object

You have the right to object to the processing of your personal data on grounds relating to your particular situation. For example, you can object to marketing communications at any time by opting out through your account settings or unsubscribing from emails.

7.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider (where technically feasible).

7.7 Right to Lodge a Complaint

If you believe pg63 has violated your privacy rights or mishandled your personal data, you have the right to file a complaint with the Philippine National Privacy Commission (NPC). We encourage you to contact us first so we can address your concerns directly.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided at the end of this policy. We will respond to your request within the timeframe required by Philippine law (generally within fifteen (15) days for straightforward requests).

8. Cookies and Tracking Technologies

pg63 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize your browser and remember certain information.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, including cookies that maintain your logged-in session, remember your language preference, and ensure security
• Performance Cookies: Collect anonymous information about how visitors use pg63, such as which pages are visited most often and if users encounter error messages
• Functionality Cookies: Remember your preferences (such as username, language, or region) to provide enhanced, personalized features
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns (only with your consent)

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling certain cookies may impact your ability to use some features of the pg63 platform. Essential cookies cannot be disabled without affecting core functionality.

To manage cookies, adjust your browser settings or use the cookie consent tool that appears when you first visit pg63. For more information about cookies and how to control them, visit www.allaboutcookies.org (external educational resource).

8.3 Third-Party Cookies

Some cookies on the pg63 platform are set by third-party service providers (such as analytics providers or advertising networks). These cookies are subject to the privacy policies of those third parties, and we do not have control over them.

9. International Data Transfers

While pg63 primarily operates in and targets the Philippine market, some of our service providers and technology partners may be located outside the Philippines. This means your personal information may be transferred to, stored, or processed in countries with different data protection laws than those in the Philippines.

When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your information, such as:

• Entering into Standard Contractual Clauses (SCCs) with international service providers
• Ensuring the receiving country has been recognized as providing adequate data protection
• Requiring service providers to implement technical and organizational security measures equivalent to those mandated by Philippine law
• Obtaining your explicit consent for international transfers where required

By using pg63 services, you acknowledge and consent to the transfer of your personal information outside the Philippines under these safeguards.

10. Children's Privacy

pg63 is strictly intended for individuals who are at least 21 years of age, as required by Philippine gambling regulations and PAGCOR guidelines. We do not knowingly collect, use, or store personal information from individuals under 21 years old.

If you are under 21 years of age, you are prohibited from registering for a pg63 account or using our services. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that information from our systems and terminate the associated account.

Parents and guardians are encouraged to monitor their children's online activities and prevent underage access to gambling platforms. If you believe a minor has provided personal information to pg63, please contact us immediately at the email address provided in the Contact section below.

11. Changes to This Privacy Policy

pg63 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email to the address registered in your account (for significant changes)
• Display a prominent notice on the pg63 platform alerting you to the policy update
• Where required by law, obtain your renewed consent to the updated policy

Your continued use of pg63 services after the effective date of any Privacy Policy modifications constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If you disagree with any changes to this Privacy Policy, your sole recourse is to discontinue using the pg63 platform and close your account. Closing your account does not affect data retention obligations as described in Section 6 of this policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how pg63 handles your personal information, please contact our Data Protection Officer or customer support team. We are committed to addressing your privacy inquiries promptly and transparently.

General Customer Support:

• Live Chat: Available 24/7 on the pg63 platform
• Email: [email protected]
• Response Time: Within 4 hours during Manila business hours (PST)

Data Protection Officer:

• Email: [email protected] (mark subject line "Privacy Inquiry" or "Data Protection Officer")

When contacting us about privacy matters, please include your full name, registered email address, and a detailed description of your concern or request. This will help us process your inquiry more efficiently.